© 2019 HILTON HOLLIS DESIGNS, INC.

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SHIPPING POLICY

We currently offer two shipping methods:

UPS Standard

Delivery occurs in 2 to 5 days after processing excluding Sunday. Please allow up to 2 working days for processing.

UPS Express

Delivery is guaranteed in 2 business days after processing when placed Monday-Friday before 2pm (excluding holidays).  

Shipping Costs

Standard Ground: Free
Express: $35 USD

If you have questions, please contact our customer service team directly: info@hiltonhollis.com or +1.212.575.0514

Processing Times

Express orders are given top priority. Standard Ground orders typically ship within 72 hours from the time they begin processing, pending availability and credit card verification. 

RETURN POLICY

Items can be returned for full refund in the original form of payment within 30 days of the delivery date. We will only accept returns for items that have not been worn, altered or washed. All tags must be attached. Items purchased from hiltonhollis.com cannot be returned to our specialty stores. Upon receipt of returned goods, Hilton Hollis reserves the right to deny refund if the merchandise does not meet return policy requirements.

You must contact us at info@hiltonhollis.com or by calling +1.212.575.0514 to request a RA# (Return Authorization #). This number must be written on the outside of the box when returning the goods.  

Please send your returns to:


HILTONHOLLIS.COM RETURNS
C/O DAYMOR USA
602 NEPONSET STREET
CANTON, MA 02021-1975
UNITED STATES

EXCHANGES

We cannot process exchanges at this time. To exchange an item, please return the item you do not want and place a new order on hiltonhollis.com. You may place your reorder at any time.

REFUNDS

Hilton Hollis | Avayden International LLC will refund the original form of payment according to our policies outlined above. We will process your refund within approximately 14 days of receiving your merchandise and we will send you an email confirmation once your return has been processed. Your banking institution may require additional days to process and post this transaction to your account. Please allow up to 1-2 billing cycles from the day you return your package for your account to be credited.

SIZE GUIDE

For best results, take your measurements over your undergarments using a fabric tape measure. All measurements are in inches.

CONTACT US

Hilton Hollis | Avayden International LLC

200 West 39th Street, #109

New York, New York  10018

United States

+1.212.575.0514  info@hiltonhollis.com

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